Delivery to and collection from exhibitions is completely free! Items hired for an exhibition will always be delivered to the exhibition venue. To make your exhibition experience as easy as possible our suppliers will deliver the items direct to your exhibition stand and will also collect the items from the same location.
Our suppliers will deliver during the designated set up day(s) for the exhibition. In most cases this will be the day before the exhibition starts, during the hours of 8am - 6pm. On rare occasions there may be two set up days, if our supplier is intending to make delivery on the earlier set up day our team will endeavour to inform you of this, however this is not always possible at peak times.
We are unable to give exact delivery times as these estimations are subject to a number of extraneous factors such as traffic, the security at the venue and the placement of your items within the supplier’s van. If it reaches 5pm and you are still awaiting delivery of your items then please do get in contact with our Customer Experience Team who may be able to provide an ETA for your items. If you delivery occurs on a weekend or bank holiday then please email email@example.com to speak to our Customer Experience Team as our phone lines will be closed.
Please note that your items may not arrive all at the same time as items may be delivered by different suppliers or on separate vans from the same supplier.
On rare occasions deliveries do run later than 6pm, if this is the case we will endeavour to let you know, but this is not always possible at peak times. Also on rare occasions our suppliers have to make delivery on the morning of the first day of the exhibition, if this is the case with your order then our Customer Experience will contact you to advise that the items will be delayed, but every effort will be made to deliver the items to your stand before the show opens.
We do strongly recommend being at your stand to accept delivery of your items, and again until the items are collected from your stand after the show. We advise this course of action because you are responsible for the items from the moment of delivery until they are collected again by our suppliers.
We appreciate, though, that it is not always possible for you, or your representative to be present at your stand, so furniture and graphics orders do not require a signature for delivery or installation, they will take place to your stand whether you are present or not.
Items to be signed for
With AV & Electronics hires many of our suppliers do require a signature on delivery. This also allows them to set up your electronics with you and explain any technical aspects so that you are able to smoothly run your electronic items on the show days. To find out if this applies to your order please contact our Customer Experience Team.
If you have any instructions for the delivery team then please do leave notes on your order and we will do our best to accommodate these. Please tell us if you have a plan of exactly where you would like the items placed upon your stand, or if you have a preference as to delivery time. Unfortunately we are unable to guarantee that we will be able to fulfill your request, though we will certainly try.