Until your order is paid we cannot send your request to our suppliers to reserve their stock. As such we do advise making payment as close to the point of ordering as possible to avoid future disappointment as some items do go out of stock, especially for the larger and busier exhibitions.
Once your order is placed and paid for the request will be sent to our network of suppliers to check their stock and advise as to whether they can fulfill your order. Once these suppliers confirm they have the stock available we will send you an order confirmation email. In rare instances, especially close to the start of the exhibition, the product you request may be out of stock with all suppliers. In this instance we will endeavour to find suitable alternatives for you and we will email you to advise of the next steps available to you.
In even rarer occasions items can be damaged at a preceding show and thus be unusable for your show. Again our Customer Experience Team will find the closest alternatives to those you have ordered and will contact you as soon as possible to advise of the items we are able to supply for you.